Implementation of Asterisk solution

Asterisk – solutions for telephony.

Open Private Branch Exchange (PBX) platform Asterisk suits to call-centers, office telephony, telemarketing, support service and virtual office creation.

“Cube 3” offers solutions based on Asterisk PBX program, which will help you reduce the expenses for telephony, automate your call-center, control your operators and manage work of your office effectively, with the help of statistical data (such as received calls, missed calls, average call duration, in total or sorted by operators etc.)

The system is open, which allows creating new modules, or integrating it with other information systems (e.g., SugarCRM).

Possibilities of Asterisk telephony.

Basic possibilities of Asterisk-based solutions:

• Recording operators’ telephone conversations;
• Recording calls metadata (time, duration and others);
• Controlling workload of separate operators and of the department in general;
• Wire-tapping of operators’ conversations in online mode (e.g. to help operators or to resolve conflict situations);
• Distributing waiting calls on priority;
• Clients auto-informing;
• Analytical and statistical data on work of call-center (received / missed calls, average waiting time, average call duration etc.).

In general, cost of implementation, maintenance and service of Asterisk-based solutions is substantially lower than that of the hardware-based solutions. At the same time Asterisk-based solutions are more scalable and can be flexibly configured.

“Cube 3” has successfully implemented several projects on creating information infrastructure based on Asterisk. We will be happy to help your company. If your company is looking for telephony solutions, please contact us, we might offer you cheaper and more effective information technologies.

Let us work together!

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